How Is Sales Tax Calculated?
Gost Workwear Inc. Is obligated to charge sales tax based on the shipping location in Canada.
How Much is Shipping?
You can see how much shipping is right in your shopping cart. Just add all the items you wish to purchase and entery your country/postal code and you will see how much it is to ship! Shipping is also calculated on the page after the shopping cart. Just follow the steps and enter your address and you will see all the shipping rates we offer to your address.
We offer shipping via Canada post numerous services. It is up to you to decide to which service you would like depending on the price and the speed you are willing to pay/ need your shipment.
Can I Order by Phone?
Of course! You can call 514.924.4315 and place your order with one of our representatives.
Our phone line is open during the following hours:
Can I modify my order?
If you just placed your order and want to change it there could still be time! The best thing to do is to call in 514.924.4315 to have your order quickly changed. Don't wait to long though we like to ship our orders out asap!
Can I cancel my order?
If your order has not yet been shipped you can cancel your order by calling in 514.924.4315. If your order has already shipped, it is too late to cancel your order unfortunately. You can send back the items once they arrive but you will have to pay for the return shipping costs.
Is the site secure?
Gostwear accepts credit card payments through a secure online server as the security of your information is very important to us. All sensitive information is encrypted using a 128-bit SSL connection.
What Is Your Return Policy?
At Gostwear.com we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange or Refund.
All returns must be in the original condition that you received them in.
Please notify us by email that you are not satisfied with your order. Indicate what you are returning and why. Please let us know if you would like the return to be an exchange, Credit or Refund.
If you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the item back to us. Please include your invoice with the return.
All returns must be made within 30 days of placing your orders. We no longer accept returns or exchanges after the 30 day period.
If you have any other questions about returns please feel free to email firstname.lastname@example.org
In order to process your return, please include your name, email address and order number along with the items that you are returning.
What shipping options do you offer?
After you add the items you wish to purchase to your shopping cart and proceed to the next page you will be asked to enter your address so that the shipping rate can be calculated.
This will not create any account on our site it is only used to calculate an exact shipping quote for you.
We offer service from Canada post as well as Fedex. You can choose the method you like based on the price and speed you require.
Can I track my shipment
After your order is shipped you will receive an email notifying you that it has shipped along with a tracking number/link to track your parcel.
Once it is shipped, if you created an account with us you can also login anytime to track your order from your account page.
Will I pay duties?
If you are In Canada you will not be charged any duties as we ship all of our products out of our Laval, Qc Warehouse.
If you are located outside of Canada, there is a chance you will pay duties on the items you order.
If you are located in the United States, Items that are manufactured in Canada should not be charged extra duties.
If you are in another country, unfortunately we are not responsible for any duties that your government may charge on top of the order.
How Do I Update My Email Preferences?
If you need to change your email address, simply login to your account and click the "Change my account information" link.
You can also update your address, and more from within your account.
How Do I Reset My Password?
If you forgot your password and need to reset it you can click here
Make sure to use the same email you used to setup your account.
You should receive the email within 5 minutes of clicking submit. If you don't see the email make sure to check your spam, or promotions folders.
We respect your right to privacy. At Gostwear.com we collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address. Gostwear does not store your credit card information.
Gostwear.com will not rent or sell your name or personal information without your permission.
Gostwear.com does utilize "cookies" to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information to improve the user-friendliness and functionality of Gostwear.com