How do I place my order online?

Its quite simple really!

1. Browse through the site until you find the item you wish to purchase.
   
   
2. From the product page select the size you'd like and click "Add to Cart" to add it to your shopping cart.
   
   
3. Adjust the quantities once in your shopping cart.
   
   
4. Once you've added all the items that you wish to purchase to your cart, you can begin the checkout process. This process involves 4 steps; Login/Create accountr, Shipping Information, Billing Information and Place Your Order. You will then receive an order confirmation email. When your order has been shipped, you will receive a final email stating so as well.
   

Is the site secure?

Any personal information given to Gostwear.com will be protected. Your information will not be disclosed to any third parties. Gostwear.com's server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

In order to protect customers to the fullest extent, Gostwear does not store your credit card information at any time.

To assist you in recognizing secure areas of the Gostwear.com website, a small lock icon will appear in the lower right-corner of your web browser (or the upper left portion of your address bar depending on which internet browser you are using). When this icon is present, and in the locked position, you know that information on that page will be secured.

Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

Can I track my order status?

You can track your order status by logging in and accessing the My Account link from the site header.

All orders placed under your username will be visible on this page.

How can I pay for my order?

Gostwear only accepts Credit Cards and Money Orders for payment
We accept Visa, Mastercard as well as American Express. Only Debit Cards backed by a Credit Card company listed above (Visa, Mastercard, etc) can be accepted. Our website features an SSL secure connection during the transaction keeping your information secure and private.

How can I make changes to my order?

You can send changes to support@gostwear.com. Changes can only be made if your request is answered before your order is processed. Once your order is processed or shipped, no changes can be made.

I placed my order, but forgot to add a another product. How can I add it to my order?

We're sorry but we're unable to add to your order since we don't store credit card information. You will have to place a new order for the additional item.

What currency is used on your site?

All prices are listed in Canadian dollars.

What shipping options do you offer?

All of our shipping options are listed along with the estimated shipping time as well as shipping prices during the checkout process.
* Please note that the timeframes listed during checkout only apply to the time it will take for your order to arrive from the date it was shipped. It may take 4-5 business days for Baffin products to be shipped.

How much will shipping cost me?

Costs vary based on shipping method and location, the weight of the items in your order and the ship method chosen. To determine the cost of shipping, simply add the items you wish to order to your cart, proceed to step 2 and fill out your shipping address, then proceed to step 3 to see your shipping costs. In step 3 you can also see how much it will cost you to ship with other ship methods than the one selected.

If you have any questions about shipping rates, please send us an email. support@gostwear.com

Can I track my shipment?

Yes. once you place your order a tracking number will be supplied to you.

I haven't received my order yet, has it been shipped?

If you have received a shipping confirmation email, than yes, your order has been shipped from our warehouse. Canadian orders currently take from 3-5 business days to arrive. International orders can take anywhere from 1-3 weeks since several of our packages get held up in customs. If your international order has not arrived within this timeframe, we recommend checking with your local post and customs offices to make sure your package is not being held.

My tracking number isn’t working! Why?

Canada Post can take up to 72 hours to update the tracking information. It is possible their system has just not updated yet with your tracking information

Why was my order charged at customs fee when it was delivered?

The shipping cost combines the handling fee for your package by our fulfillment team as well as the postage necessary to send your order. The third step of the checkout process clearly states that all international orders may incur a customs fee by your local customs authorities. This fee is being charged by your government, not Gostwear.com. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other.

Tell me about your sizes and styles ?

This information can be found on the size and garment information page (comming soon) Please email us if you have any questions regarding sizing for now.

What is your policy on returns?

At Gostwear.com we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange or credit.

All returns must be in the original condition that you received them in.

Please notify us by email that you are not satisfied with your order. Indicate what you are returning and why. Please let us know if you would like the return to be an exchange, refund or Gostwear credit.

If you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the item back to us. Please include your invoice with the return.

All returns must be made within 30 days of placing your orders. We no longer accept returns or exchanges after the 30 day period.

If you have any other questions about returns please feel free to email support@gostwear.com

A 15% restocking fee is applied only to orders which are shipped and are then cancelled/full returned.

Baffin items can be exchanged but will incur a 15% restocking fee.

In order to process your return, please include your name, email address and order number along with the items that you are returning.

What is your privacy policy?

We respect your right to privacy. At Gostwear.com we collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address. Gostwear does not store your credit card information.

Gostwear.com will not rent or sell your name or personal information without your permission.

Gostwear.com does utilize "cookies" to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information to improve the user-friendliness and functionality of Gostwear.com.

Gostwear.com reserves the right to update this privacy policy at anytime. Updates to our privacy policy will be sent to the email address that you have provided us.